A PR Nightmare
Posted by Anonymous on Sat 3rd Apr 2010 01:46
raw | new post

---How VisitorVille Treats Its Customers --OR-- How To Create A PR Nightmare---
-- Brought to you by: T-R-A -- FOR THE GREATER GOOD --

Never before have I seen a company treat its customers with this level of discrimination.

Re: VisitorVille Customer Support Inquiry
5 messages
Robert Savage <visitorville.mayor@gmail.com> Mon, Mar 29, 2010 at 3:29 PM
To: [OMITTED]
Hi PS,

As you do not appear to be a member of our service, it does no good to
have our tracking code on your pages. Indeed, last week I wrote via
the customer support form on your web site asking that the code be
removed, as it was having the effect of slowing down page loads for
your visitors, as well as for our server. Not having received a
response to my message, the popup was our next option. Please comply
with the request and remove the tracking code from your pages, as it
is in your interest as well as ours.

Thanks,
The Mayor

On Mon, Mar 29, 2010 at 3:23 PM, <[OMITTED]> wrote:
> realname: PS Member
> ____________________________________________
>
> email: [OMITTED]
> ____________________________________________
>
> company: PS
> ____________________________________________
>
> title: Senior Member
> ____________________________________________
>
> phone: none
> ____________________________________________
>
> SubType: NA
> ____________________________________________
>
> Nature: AccountQ
> ____________________________________________
>
> question: May I ask why you have defaced PeeSearch.net with a popup error on every single page load for every single of our thousands of members?
> ____________________________________________
>
>
>
[OMITTED] <[OMITTED]> Mon, Mar 29, 2010 at 3:45 PM
To: Robert Savage <visitorville.mayor@gmail.com>
So your solution is to disrupt an entire online community? Thats pretty low.

The least you could have done was set it to only show the popup once,
rather than on EVERY single pageload.

Being a highly-regarded website owner myself, I will recommend to
others that your service be avoided, lest they face disruption if
their accounts expire or lose track.

At the very least, kudos for the incredibly prompt reply.
[Quoted text hidden]
Robert Savage <visitorville.mayor@gmail.com> Mon, Mar 29, 2010 at 3:57 PM
To: [OMITTED] <[OMITTED]>
The pop-up appears on every page that contains the tracking code.
Rather than waste time writing back and forth about it, the best
recourse is to remove the tracking code.

As mentioned, it does no good for you to have it on each page
anyway... I suppose the person who first implemented left "without
flushing" as it were.

And, I will reiterate that I attempted a week ago to contact your
service to apprise you of the urgency of the matter.
[Quoted text hidden]
[OMITTED] <[OMITTED]> Mon, Mar 29, 2010 at 4:12 PM
To: Robert Savage <visitorville.mayor@gmail.com>
I am not an administrator of the site, therefore I can do nothing about it.
And yet, you spam me and everyone else with this popup on every single
page with no way to disable it.
Lots of us at PS, me included, are webmasters ourselves. Same for #TC,
and word spread to there almost immediately. With one foul act, you've
got yourself quite a bad rep on at least 2 communities. Several other
members have already resorted to spreading the warning that
VisitorVille vandalized PS on their own sites, and more claim they
will do so, and one posted the link to your online feedback form
(thats where I myself got the link to it). Just check out PS and do a
search for "VisitorVille".

Why not join the forum and make a post on the feedback forum? Or
directly PM the admin or one of the mods? Why not make the popup only
appear once? Why not try every other possible means to contact the
current admin before resorting to such an extreme measure?

Perhaps an apology post to the PS forums is in order, maybe you can
still save whatever semblance of a reputation you still have before it
becomes totally FUBAR.
[Quoted text hidden]
Robert Savage <visitorville.mayor@gmail.com> Mon, Mar 29, 2010 at 4:37 PM
To: [OMITTED] <[OMITTED]>
So you're just a random fetishist flying the flag of the "community"
of which you partake, with no relationship to the so-called company
that is operating this pee website? Give me a break.

This made me smile, though:

"Perhaps an apology post to the PS forums is in order, maybe you can
still save whatever semblance of a reputation you still have before it
becomes totally FUBAR."

If my reputation is at risk by offending a group of urine fetishists
through my operation of a legitimate company, then so be it. May all
the perverts of the world boycott my site. I'll still be okay, while
you shall still be a urine fetishist. ;-) (paraphrase of Churchill,
that, who I don't believe was a urine fetishist, but you never know,
do you)
[Quoted text hidden]